Finally. Insights for Facebook Groups is here. We have a Digiterati Academy Masterclass on it available now but for this post I've been playing around with trying to find the all important Reach metric from the (somewhat limited) stats available.
There are just two indicators of reach available currently. The first is "Active Members". You'll find this in the More Engagement Details section. Here's the Team Digiterati data for the last month:
We have 739 Active Members of a total membership base of 955. That's 77%.
Facebook defines active members as those who have "viewed, posted, commented or reacted to Group content" during the time period in question. So a reach figure of sorts, but in a whole month any one member may simply have seen a single piece of content, so it's not exactly a reach figure as we understand it from Facebook (Page) posts.
The next place to look is a little further down that section where you get to see the Top Posts from the time period in question. Here Facebook shows the top 10 posts - it surfaces the name and photo of the person who created the post, the number of comments it received, the number of reactions, and (crucially) the number of eyeballs. Now I assume that the eyeball icon indicates unique eyeballs rather than cumulative views. Facebook doesn't give a definition. But it's the best we have by way of a reach figure.
Here's how it looks:
You need to do a little maths to work out the percentage reach (see my table on the left). Our top performing post (in terms of reach but not reactions and engagements) therefore enjoyed a reach of 54% with an average reach of 31% over the Top 10 posts.
My other Facebook Group (which has 2,500 members) achieved an average reach of 34% (top performing reach was 49%).
These figures are far from perfect. What about the posts that don't make the Top 10? We have no idea what reach they achieve. And be aware that Facebook truncates the eyeball figure to the nearest hundred once it goes over a thousand views so the results may not be quite as pinpoint accurate.
But at least we have some data which shows how well posts are performing in Groups which is more than we have ever had before.
How does reach for Groups compare with Facebook Pages?
Well reach in Groups is a LOT better. Average reach on Pages at the moment is about 12% (recent Locowise study) although many Pages see significantly lower numbers than this.
Plus reach is CONSISTENTLY better, even the least popular Group posts are outperforming Page posts. In fact, Page posts that get little immediate engagement are rewarded with dire reach, well below the 12% average.
And engagement is considerably higher in Groups too. This has little to do with the algorithm outside of better reach levels but more the community feel of Groups lending themselves to more discussion and reactions. But as we know, engagement drives reach so the higher engagement in Group posts will be doing it's bit to keep that content high in news feed.
Remember too that viral reach for high performing Page posts is significant. As most Facebook Groups are Closed or Secret there is no viral reach. So that means these organic (and non viral) Group reach statistics are even better than the numbers suggest as most Page reach data includes viral reach (which may or may not be going to your target audience).
So how does the algorithm differ in Groups to Pages?
There's no doubt an algorithm at work in Groups and it shares a lot of core factors with the Pages algorithm which I explore in my book on the topic and our extensive course. The Group algorithm is, however, more generous. Unless you turn off Group notifications, you are way more likely to see Group content than that from Pages.
Groups feel to me, as an administrator, like Pages did about 6 years ago. Buzzy, engaged, not full of marketing content but instead genuine and useful discussions that both serve the user and act as a place for brands to engage (ideally without being spammy).
Groups are definitely the hot thing on Facebook right now. And if you've not considered them for your business, head over to our course The Essential Guide to Effective Facebook Groups for some inspiration and practical idea.
Join our Facebook Group
And as should be obvious from the post data above, content is created by lots of people. In those 10 posts only two were by Group admins. We work hard to facilitate a valuable community of digital marketers rather than just curating a place to flog our stuff!
You can join the Group here.
- [Insights Metrics] Finding the reach of your Facebook Group - 27th July 2017
- 12 tips for local optimisation on Facebook - 7th June 2017
- [New feature] Using the New Inbox on your Facebook Page: the Universal Inbox is here! - 10th May 2017
- How to post as a Facebook Page in your Group PLUS how to link a Facebook Group to a Page - 10th May 2017
- Facebook Group Member Request Settings: Facebook beta testing feature for admins to vet prospective members by asking questions - 10th April 2017
- Do your emojis actually end up looking the way you intend them to? - 20th March 2017