First glimpse of new Facebook Group Admin Tools Hub

That didn't take long! As announced by Facebook Chief Product Officer, Chris Cox last week (see my blog post on the announcements), a change has been made to Facebook Groups pulling all the Admin tools and insights into a single place. We are currently only seeing the new feature on mobile and, as with any major change, Facebook is highlighting the new feature:   The admin hub is designed to help Admins streamline their management of the Group and ease the day-to-day tasks such ...
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Notes from the Facebook Communities Summit Europe

Chris Cox speech facebook communities summit
Missed the Facebook Communities Summit? Here are the key points from the keynote speech. Chief Product Officer Chris Cox flew into Europe to make some big announcements in relation to the new Facebook mission of building communities. In attendance at the two-day event were some of Europe's top Facebook community builders: group admins, event creators, and page admins. You can watch the video here but I've summarised the key points below: 4 new features for Facebook Groups This was...
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Facebook News Feed Update. It’s the end of the world as we know it

Facebook Zero
Facebook Zero? The end  is nigh for Pages? I woke up this morning to a news feed full of Facebook doom for Pages. The usual suspects have jumped onto a late Facebook/Zuckerberg announcement overnight, all determined to get their slice of the PR fallout. Social Media Examiner have suggested that it marks the end of the News Feed for Pages Mari Smith has called it "Facebook Zero" Andrea Vahl asked whether reach for Pages might go away completely Mark Zuckerberg's...
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How one Facebook Group uses the controversial “Add Members” function as a major charitable fundraising technique

New model of charity fundraising using a Facebook Group
I got unexpectedly added to a Facebook Group the other week and boy did it get my social media etiquette hackles raised. I coach a lot of people on how to setup and run Facebook Groups and one of my most basic rules is not to add people to the Group without permission. None of us likes finding ourselves on a mailing list we didn't sign up for and it's the same with Facebook - we want to control our own likes thank you. And of course legal frameworks such as CAN-SPAM and the Privacy and Electr...
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How to calculate the reach of your Facebook GROUP!

How to measure the Reach of a Facebook Group
I've been recommending that organisations shift focus away from Facebook Pages to Groups for a while. Groups have significantly better organic reach and are way better for engagement. However, I've never really been able to back up the claim about reach because despite Insights for Facebook Groups now being available, that data doesn't actually show reach figures. Perhaps Facebook doesn't want this figure widely publicised? You can get a slew of information on member numbers and masses on ...
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How what you write on Facebook could be killing your reach

Facebook's algorithm that decides what to show you in News Feed comprises at least 100,000 factors. It's become pretty standard knowledge amongst Facebook pros that some words and phrases are almost guaranteed to throttle the reach of what may well have been an innocent sounding post. Facebook are ever on the alert for Pages that try to "game" the algorithm by artificially inflating likes, comments and shares (because interaction like that  sends an instant quality signal to Facebook which...
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[Insights Metrics] Finding the reach of your Facebook Group

Facebook-Group-Reach-Metrics
Woohoo! Finally. Insights for Facebook Groups is here. We have a Digiterati Academy Masterclass on it available now but for this post I've been playing around with trying to find the all important Reach metric from the (somewhat limited) stats available. There are just two indicators of reach available currently. The first is "Active Members". You'll find this in the More Engagement Details section. Here's the Team Digiterati data for the last month: We have 739 Active Members of a ...
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[New feature] Using the New Inbox on your Facebook Page: the Universal Inbox is here!

Facebook-Page-Group-Instagram-Inbox
Another great new feature for Facebook Page Admins. We can now use the Facebook Page 'New Inbox' to manage messages, Page comments, comments on Page posts shared to your Group and even Instagram! Carlton explains all in the video below: As usual, if you'd prefer to skim through some screen shots and instructions here's how it all works: First of all you need to have linked a Facebook Group with your Page. We show you how to do that here. Go to your Page and click "Inbox" in the top n...
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