[New feature] Using the New Inbox on your Facebook Page: the Universal Inbox is here!.

Another great new feature for Facebook Page Admins. We can now use the Facebook Page 'New Inbox' to manage messages, Page comments, comments on Page posts shared to your Group and even Instagram! Carlton explains all in the video below: As usual, if you'd prefer to skim through some screen shots and instructions here's how it all works: First of all you need to have linked a Facebook Group with your Page. We show you how to do that here. Go to your Page and click "Inbox" in the top n...

Taking the Pulse Show – episode 8.

360 photos, the new content hack...Facebook's 20% ad text rule...Microsoft's plans for LinkedIn....the magically disappearing (and reappearing) Like trick that teaches us a valuable lesson...PLUS Carlton has a word with Gary Vaynerchuk. The 10 most important things you need to know this week from the world of digital and social marketing. Taking the Pulse is your weekly live show examining the breaking digital and social media marketing news of the week along with our own unique insight and ad...

Ask the Digital Doc: What does the new Facebook Messenger platform mean for the future of online customer service as well as customer reviews?.

We had a great chat yesterday (on Facebook Messenger, of course) with Mike Blumenthal, a local search specialist from Olean, NY who runs a feedback and review platform. He reckons that with the launch of Messenger Codes Facebook has salvaged QR codes from the technological dustbin. He asked whether we had seen much response to our early adopter use of the Messenger scan code (he actually found us via a Google image search which we thought was pretty cool and justifies how fastidious we are ab...